Delivery And Returns

At YE Pack, (Yeali Ltd)  we are committed to providing fast, reliable delivery and a straightforward returns process. Please read the information below before placing your order. If you have any questions, our customer service team is always happy to help.

UK Delivery

Free Standard Delivery

We offer FREE standard UK mainland delivery on all orders over £99.00 (excluding VAT).

For orders below this value, a flat-rate delivery charge of £6.99 applies to UK mainland addresses.

Please note that additional delivery charges may apply to the Scottish Highlands, Islands, Northern Ireland, Channel Islands, and other remote locations.

Order Processing

Orders placed before 2:00 PM (Monday to Friday) are usually processed and dispatched on the same working day.

Orders received after 2:00 PM, on weekends, or public holidays will normally be processed on the next working day.

Delivery Times

Estimated delivery times are:

  • UK Mainland: 1–2 working days
  • Scottish Highlands, Islands & Northern Ireland: 2–4 working days

Delivery times are estimates only and are not guaranteed. Delays caused by courier services, severe weather, customs, industrial action, or other events beyond our control may occur.

International Delivery

We are pleased to supply customers outside the United Kingdom.

International shipping costs are calculated based on destination, weight, and parcel dimensions.

For destinations where shipping costs cannot be calculated automatically, please contact us for a quotation before placing your order.

Email: info@yepack.co.uk

Telephone: +44 (0)1908 766569

Please note:

  • Import duties
  • VAT
  • Customs charges
  • Local taxes

are the responsibility of the customer and are not included in our shipping charges.

International delivery times vary depending on destination and customs clearance procedures.

Returns Policy

We want you to be completely satisfied with your purchase.

If you wish to return an item, please contact us within 30 days of receiving your order.

Returned goods must be:

  • Unused
  • In their original condition
  • Complete with all original packaging
  • Suitable for resale

Returns that do not meet these conditions may not be accepted.

Change of Mind Returns

If you have ordered the incorrect item or no longer require it, we are happy to accept a return provided the product meets the conditions above.

Please note:

  • Customers are responsible for return shipping costs.
  • Original delivery charges are non-refundable unless the return is due to our error.
  • We do not offer direct product exchanges. If you require an alternative product, please place a new order.

Incorrect, Damaged or Faulty Goods

If your order arrives:

  • Damaged
  • Faulty
  • Incomplete
  • Incorrect

please notify us within 48 hours of delivery.

Where possible, please include:

  • Your order number
  • Photographs of the products
  • Photographs of the packaging
  • A brief description of the issue

Once verified, YE Pack will arrange an appropriate resolution, which may include:

  • Replacement goods
  • Collection of the affected items
  • A full or partial refund

Return shipping costs for incorrect, damaged, or faulty goods will be covered by YE Pack.

Missing Items

If any items are missing from your order, please notify us within 7 days of delivery.

Claims made after this period may not be accepted.

Food Safety & Hygiene

Due to food safety and hygiene regulations, we cannot accept returns of products where the original sealed packaging has been opened, tampered with, or used, unless the goods are faulty or supplied incorrectly.

If you are unsure whether a product is suitable for your requirements, we recommend requesting samples before placing a larger order.

Refund Policy

Once your returned goods have been received and inspected, we will notify you by email regarding the outcome of your return.

If approved, refunds will be processed to the original payment method.

Refunds are typically issued within 3–5 business days, although the time taken for funds to appear in your account will depend on your payment provider.

Where agreed, store credit may be offered as an alternative to a monetary refund.

Non-Returnable Items

The following items cannot normally be returned unless faulty:

  • Opened food packaging products
  • Used products
  • Custom-made or personalised products
  • Clearance or end-of-line items (unless faulty)

Customs & International Orders

Customers ordering goods outside the UK are responsible for complying with all import regulations applicable in their country.

Any customs duties, VAT, import taxes, brokerage fees, or clearance charges are payable by the customer.

International parcels may be inspected by customs authorities before delivery.

Consumer Rights

Nothing in this Delivery & Returns Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

Contact Us

If you have any questions regarding delivery, returns, or refunds, please contact our Customer Support Team.

YE Pack

📧 Email: info@yepack.co.uk

📞 Telephone: +44 (0)1908 766569

🌐 Website: https://yepack.co.uk

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (excluding public holidays)

We aim to respond to all enquiries within one working day.