Privacy Policy

This Privacy Policy explains how Yelai Ltd, trading as YePack ("YE Pack", "we", "our", or "us"), collects, uses, stores, and protects your personal information when you visit www.yepack.co.uk, purchase our products, or interact with our services.

We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Yelai Ltd
Trading as YePack

Website: www.yepack.co.uk

Email: info@yepack.co.uk

Telephone: +44 (0)1908 766569

Yelai Ltd is the Data Controller responsible for the personal information collected through this website.

Information We Collect

Depending on how you use our website, we may collect the following information.

Information You Provide

When you place an order, create an account or contact us, we may collect:

Full name
Company name (where applicable)
Billing address
Delivery address
Email address
Telephone number
Order details
Customer enquiries
Marketing preferences

Payment Information

Payments made through our website are securely processed by our authorised payment providers.

YE Pack does not store or have access to your full payment card details.

Payment providers process your payment information securely in accordance with their own privacy policies.

Information Automatically Collected

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Website usage information
Cookies
Pages visited
Referral source
Approximate location based on IP address

This information helps us improve our website and customer experience.

How We Use Your Information

We use your personal information to:

Process and deliver your orders
Manage your customer account
Respond to enquiries
Process refunds and returns
Provide customer support
Improve our website and services
Prevent fraud
Meet our legal obligations
Send marketing communications where you have consented

Our Lawful Basis for Processing

We process your personal information under one or more of the following lawful bases:

Purpose	Legal Basis
Processing orders	Contract
Customer support	Legitimate Interests
Fraud prevention	Legitimate Interests
Accounting and tax records	Legal Obligation
Marketing emails	Consent
Website analytics	Consent (where required)

Marketing Communications

If you choose to receive marketing communications from YE Pack, we may send you information about:

New products
Special offers
Promotions
Industry news
Company updates

You may unsubscribe at any time by:

Clicking the "Unsubscribe" link in our emails
Contacting us directly

Opting out of marketing communications will not affect essential service emails relating to your orders.

Cookies

Our website uses cookies to improve your browsing experience.

These include:

Essential cookies
Functional cookies
Performance cookies
Analytics cookies
Marketing cookies

You may manage your cookie preferences through your browser settings or our Cookie Consent Banner.

For further information, please see our Cookie Policy.

Sharing Your Information

We only share your personal information where necessary to provide our services.

This may include:

Payment providers
Courier and delivery companies
Website hosting providers
IT service providers
Marketing service providers
Professional advisers
Government authorities where legally required

We never sell your personal information.

International Transfers

Where personal information is transferred outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Data Security

We take appropriate technical and organisational measures to protect your personal information, including:

Secure SSL encryption
Secure hosting infrastructure
Restricted staff access
Password protection
Regular software updates
Monitoring for unauthorised access

Although we take every reasonable precaution, no internet transmission can be guaranteed to be completely secure.

How Long We Keep Your Information

We only retain personal information for as long as necessary.

Typical retention periods include:

Information	Retention Period
Customer orders	6 years
Accounting records	6 years
Customer enquiries	Up to 3 years
Marketing preferences	Until consent is withdrawn
Website analytics	As required for website improvement

Your Rights

Under UK GDPR you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information (where applicable)
Restrict processing
Object to processing
Withdraw consent at any time
Request transfer of your information
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details below.

We may request proof of identity before processing your request.

Children's Privacy

Our website is intended for business customers and adults.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that such information has been collected, it will be deleted as soon as reasonably practicable.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our business practices, or our services.

The latest version will always be published on our website together with the effective date.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

YePack (Yelai Ltd)

📧 Email: info@yepack.co.uk

📞 Telephone: +44 (0)1908 766569

🌐 Website: www.yepack.co.uk